How can we help?

If you reinstalled the app or moved to a new phone, open PromptMaster and tap Restore purchases on the Premium screen. Make sure you are signed in with the same Apple ID or Google account you used to subscribe.

If nothing is found, check that the subscription is still active in your store account (see below).

Open Settings, tap your name, then Subscriptions, choose PromptMaster and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid being charged for the next one.

Apple’s guide: Cancel a subscription from Apple.

Open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, choose PromptMaster and tap Cancel subscription. Cancel at least 24 hours before the current period ends.

Google’s guide: Cancel, pause or change a subscription on Google Play.

No. Deleting the app does not cancel a subscription. Please cancel it in your App Store or Google Play account settings as described above.

The yearly Premium plan includes a 7-day free trial for eligible new subscribers. If you don’t cancel at least 24 hours before the trial ends, it automatically becomes a paid yearly subscription. You can cancel during the trial in your store account settings.

Payments are processed by Apple or Google, so refunds are handled by them under their policies — we can’t issue refunds ourselves.

• iPhone and iPad: Request a refund from Apple
• Android: Google Play refund policies

Go to Profile → Reset progress and confirm. Your streak, XP, badges and finished lessons are deleted and cannot be recovered. Your reminder preference is kept as a setting.

PromptMaster has no accounts and keeps your progress only on your device, so progress can’t be transferred between devices. Your Premium subscription can be restored on a new device with Restore purchases.

The league opponents are fictional players generated on your device. There are no real other users, and nobody can see your name or score.

In the European Economic Area, the UK and Switzerland (and other regions where required), go to Profile → Ad privacy settings to review or change your consent at any time.

On iPhone, you can also allow or stop tracking in Settings → Privacy & Security → Tracking (Apple’s guide). On Android, you can reset or delete your Advertising ID in your device settings (usually Settings → Privacy → Ads).

If you don’t allow tracking or don’t give consent, you’ll still see ads, but they won’t be personalised. With PromptMaster Premium there are no ads at all. Details are in our Privacy Policy.

Reminders are scheduled on your device. Check that the daily reminder is on in Profile → Daily reminder and that notifications for PromptMaster are allowed in your phone’s settings. No reminder is sent on days when you have already reached your goal.

To stop reminders, turn off the daily reminder in the app or turn off notifications for PromptMaster in your phone’s settings.